Effective Date: 23 September 2026
At Kauseya Drapes, we want you to be happy with your purchase. This Return & Refund Policy explains when a product may be returned, exchanged, or refunded.
1. Return Eligibility
Products may be eligible for return if:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received does not match the product ordered.
- The product has a manufacturing or quality issue.
For eligible returns, please contact us within 7 days of delivery.
The product must be unused, unworn, unwashed, and in its original condition with all original tags, packaging, and accessories intact.
2. Products Not Eligible for Return
A return may not be accepted if:
- The product has been worn, washed, altered, damaged, or used.
- The product is returned without its original packaging or tags.
- The product has been damaged after delivery due to improper handling or care.
- The return request is made after the applicable return period.
- The product has been altered or customised at the customer’s request.
Due to the nature of traditional Indian textiles, minor variations in colour, texture, weave, print, embroidery, or finish may occur and may not by themselves qualify as a defect.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging, where relevant
- A brief description of the issue
We will review the request and determine the appropriate resolution.
4. Return Process
To request a return, contact us at:
Email: info@kauseyadrapes.com
Phone: +91 93640 31433
Please include your order number and details of the reason for the return.
If the return is approved, we will provide the applicable return instructions.
5. Return Shipping
Where the return is due to a product being damaged, defective, incorrect, or materially different from what was ordered, Kauseya Drapes will determine the appropriate return-shipping arrangement.
For other return requests, return shipping costs may be borne by the customer, where applicable.
6. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be processed to the original payment method used for the purchase.
The time taken for the refunded amount to appear in your account may depend on the payment service provider or bank.
7. Exchanges
Where an exchange is applicable and the requested replacement product is available, we may arrange an exchange after the returned product has been received and approved.
If the replacement product is unavailable, an applicable refund may be offered instead.
8. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed or dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
9. Refunds Required by Applicable Law
Nothing in this policy is intended to restrict any consumer rights or remedies available under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 require applicable e-commerce entities to address returns/refunds in specified circumstances, including goods that do not conform to advertised or agreed specifications.
10. Contact Us
For return, exchange, or refund-related queries, please contact:
Kauseya Drapes
Email: info@kauseyadrapes.com
Phone: +91 93640 31433
Address: JP Nagar, Bangalore, Karnataka, India